i had problems with the NICU too. anytime we had a problem with nurses we went straight for the dr. They always overruled the nurses and told us she was OUR daughter and WE made the decisions and the nurses' jobs were to help us do what we thought was best and to make sure that our lo was getting all the care she needed NOT to make our lives more stressed with their policies. They were always very open to questions and always sided with us. Unfortunately we didn't figure this out until she had been there awhile and we had already lost several battles with the nurses.