I've been using my freestyle pump since July and recently wasn't getting as much milk with it. Had to keep increasing the power level on the pump and that wasn't doing much other than making it sound louder. Borrowed my friend's old school PIS and getting the amount I was getting when the freestyle was newer. Anyone have this issue? I contacted medela but no response yet and I did get a plan from BRU when I bought it. I'm tempted to just see if I can use the plan to buy a new PISA instead. I wanted to have the freestyle because it was small and could be tossed into my overnight bag (I'm a physician who has to be on call and thus at the hospital from time to time). Anyway, if medela helped you out, did they send you a new motor, battery, or a new pump?